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How we use your information
We use your information to:
- Respond to your enquiries and hold your personalized consultation.
- Research, plan, and prepare your travel proposal.
- Make reservations and coordinate your travel arrangements.
- Send confirmations, itineraries, and important travel updates.
- Process planning fees and payments.
- Improve our website, services, and client experience.
- Meet legal, tax, and regulatory obligations.
- Share news or travel inspiration, only where you have agreed to receive it.
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Sharing with travel partners
To bring your journey to life, we work with trusted partners such as hotels, lodges,
airlines, cruise lines, tour operators, local guides, and transfer providers. We share
only the information they need to deliver your services, for example traveler names,
passport details, and dietary requirements.
We may also share information with payment processors, IT and website service
providers, and professional advisers, and where required by law or to protect our
legal rights.
We do not sell your personal information.
Please note that once your information is shared with a travel supplier, it is also
handled under that supplier's own privacy policy.
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Payments & planning fees
Payments are processed through secure, trusted payment providers. We do not store
full card details on our own website or servers. Our planning fee, discussed during
your consultation, is required before detailed planning begins, and the payment
information you provide for it is used solely for that purpose.
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Cookies & analytics
Our website may use cookies and similar technologies to keep the site working
properly, remember your preferences, and understand how visitors use our pages so
we can improve them.
You can control or delete cookies through your browser settings. Disabling some
cookies may affect how parts of the website function.
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Data security
We use reasonable technical and organizational measures to protect your information
from unauthorized access, loss, misuse, or disclosure. However, no method of
transmission over the internet or electronic storage is completely secure, so we
cannot guarantee absolute security.
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Data retention
We keep your information only for as long as needed to provide our services, meet
legal and accounting requirements, resolve disputes, and enforce our agreements.
When information is no longer needed, we delete or anonymize it.
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Your rights & choices
Depending on where you live, you may have the right to:
- Request access to the personal information we hold about you.
- Ask us to correct information that is inaccurate or incomplete.
- Request deletion of your information, subject to legal obligations.
- Object to or restrict certain uses of your information.
- Withdraw your consent, including unsubscribing from marketing messages at any time.
To exercise any of these rights, please contact us.
We may need to verify your identity before responding.
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Third-party links
Our website may contain links to other websites, such as supplier or social media
pages. We are not responsible for the privacy practices or content of those sites,
and we encourage you to read their policies.
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Children's privacy
Our services are intended for adults. We do not knowingly collect personal
information from children through our website. When a family trip requires details
about children, these are provided by a parent or guardian solely for arranging
travel.
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Changes to this policy
We may update this privacy policy from time to time. When we do, we will revise the
"Last updated" date at the top of this page. We encourage you to review it
periodically.
